Return Policy

Thank you for shopping at iclouddiary.  

If you are not entirely satisfied with yourpurchase, we're here to help.  

Return for a Refund

The products can be returned within 7 daysafter they have been received.

Most returns are processed within 5business days after we receive your package.

We’ll issue the refund to your wallet inamount of few days if we are not otherwise informed to refund to your paymentaccount in advance. Wallet balance can be used on your next purchase or bewithdrawn to your payment account. Once your refund has been issued, you willreceive a confirmation email.

Order Cancellation We offer full refund if the order iscancelled within 24 hours of your purchase.

You should submit an order cancellationrequest to our customer service via service@iclouddiary.com once you decide tocancel the order.

For orders cancelled after 24 hours ofpurchase but have not been shipped, we will offer partial refund after charginga 15% cancellation fee.

We will NOT accept order cancellationrequest if the orders have been shipped.

Refunds (if applicable)

Once your return is received and inspected,we will send you an email to notify you that we have received your returneditem. We will also notify you of the approval or rejection of your refund. Ifyou are approved, then your refund will be processed, and a credit willautomatically be applied to your credit card or original method of payment,within 7-15 business days.

If you haven't received a refund yet, firstcheck your bank account again.

Then contact your credit card company, itmay take some time before your refund is officially posted. Next contact yourbank. There is often some processing time before a refund is posted.

If you’ve done all of this and you stillhave not received your refund yet, please contact us at service@iclouddiary.com.

Customers will only be charged once forshipping costs (this includes returns);No-restocking to be charged to theconsumers for the return of the product.